Position Objective:
Responsible for assisting with day-to-day management of the assigned retail store.
Act as manager for assigned store when Retail Store Manager is off site.
Must have ability to work flexible full-time schedule to include days, evenings, weekends and holidays.
Essential Duties:
Completes store operational requirements by scheduling and assigning employees; ensure employees are able to access their schedule, have accurate timecards, and that all timecards are approved either electronically or paper copy.
Ensures availability of merchandise and services by maintaining adequate inventories; ordering equipment and supplies as needed with support staff.
Keep work area neat, clean, and safe.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures as directed by Retail Store Manager.
Contributes to team effort by accomplishing related results as needed.
Partners with GoodWORKS Program Manager to provide appropriate training programs for clients that will assist clients in meeting their goals.
Assists with the evaluation of client job performance.
Protects employees and customers by providing a safe and clean store environment.
Other duties assigned by Goodwill
Essential Skills:
Alignment with Mission, Culture, and continuous improvement
5+ years prior retail experience and 4+ year of supervisory experience
Above average written and verbal communication skills
Demonstrated leadership ability
Intermediate digital literacy
Core Competencies:
Ability to develop and communicate goals in support of Goodwill’s mission.
Ability to enhance others’ commitment to their work.
As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
Ability to convey confidence in employees’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority.
Ability to demonstrate support for innovation and for organization changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organization change.
Ability to delegate responsibility and to work with others and coach them to develop their capabilities.
Ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
Ability to ensure that information is passed on to others who should be kept informed.
Ability to express oneself clearly in conversations and interactions with others.
Ability to express oneself clearly in business writing.
Ability to plan and deliver oral and written communication that make an impact and persuade intended audiences.
Ability to notice, interpret, and anticipate others’ concerns and feeling, and to communicate this awareness empathetically to others.
Ability to gain other’s support for ideas, proposals, projects, and solutions.
Education:
Advanced reading, writing, and math.
High School diploma or GED required.
4+ years’ experience in a leadership role preferred.
Work Environment:
Retail environment with fluorescent lighting and climate-controlled temperature.
Occasional exposure to dust, lint, and other irritants generated by the sorting and handling of donated goods.
Occasional exposure to outdoor weather conditions.
Frequent nontraditional (nights and weekends) hours.
Some instances of short deadlines and fast paced situations or demands.
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