General Manager

Position Overview The General Manager will report to the club’s 9-member Board of Directors.
The General Manager is also directly responsible for the organization's day-to-day operations and long-range growth and stability, including monitoring the quality of its staff, services, and amenities to ensure member satisfaction.
The General Manager exercises all duties customarily associated with such a position, including implementing sound fiscal policy, disciplined budgeting, effective staff management and solid operating practices.
He/she is expected to provide meaningful input and perspective to the Board and its committees regarding key issues, the competitive environment, club-industry trends and evolving organizational needs, all to ensure the Club's long-term stability and growth.
The GM will adhere to the very highest standards of ethics, business practices, and the pursuit of service excellence.
He/she will always inspire and maintain a culture of professional respect for club members and guests, club employees, and club vendors.
Direct reports include Controller, Membership Director, Head Golf Professional, Director of Golf, Executive Chef, Food & Beverage Manager, Pool Manager, Catering Director, Head Tennis Professional, Assistant General Manager and Maintenance Manager.
This role requires an instinctive, engaged and highly visible, hands-on leader.
Specifically, the General Manager will: ● Possess the ability to inspire others to perform to the full scope of their positions – setting clear goals and expectations, coaching to provide exceptional member-service with enthusiasm, with an eye toward continuous improvement.
● Create and maintain a desirable work environment in which management and staff are well-qualified, trained, and motivated to provide the highest quality service.
An environment where positive behaviors are reinforced and rewarded.
● Ensure the F&B department is well-equipped to deliver high-quality food/beverage offerings-priced appropriately to meet annual budgets, assuring that service standards are at the highest level through training, coaching and continuous feedback-all with the goal of providing members and their guests a first-class country club dining experience.
● Oversee the activities, goals, and long-term objectives of the Director of Golf to ensure the course is maintained to the best possible standards, with capital resources appropriately designated to provide for long-term sustainability, playability, and maintenance of the course.
● Direct the Golf Pro to lead his staff to provide a top-notch country club experience for members, a well-managed, financially sound, and appropriately stocked Pro Shop a courteous and efficient cart/ staff, and a member-friendly and competent teaching staff.
● With the Head Tennis Professional oversee a racquets program to provide a private country club experience for members - a courteous and efficient staff, immaculately well-maintained Pickleball & tennis courts, and facilities.
● Enhance the Club's relationship, communications, and responsiveness to current members, and to effectively work with the Membership Director and partner with Membership Chair & Membership to assist in attracting new members.
Enhance the member communication program to drive participation in club amenities and improve member satisfaction.
● Set and manage a balanced Operating Budget for Board approval prior to the beginning of the fiscal year.
Continuously monitor and scrutinize the use of operating funds, the pricing of amenities and the pace of rising costs, holding departmental heads accountable for the income and costs relative to their departmental goals and objective.
● Set and manage a Capital Budget that appropriately prepares the Club for needed replacements, renovations, and repairs, ensuring that the Club assets, facilities, and equipment are always maintained in prime condition and is forward looking for major capital expenditures.
● Be technologically proficient, helping the Club to further advance its operations and communications with members.
● Bring industry standards and understanding of best practices for Board members and staff.
● Encourage and support continuing education experiences for managers and staff to foster professional growth.
Responsibilities *Member Responsiveness* · Be a confident and diplomatic spokesperson for the Club, fostering a climate of hospitality for all members and guests.
Be visible, approachable, and available to both members and staff, engaged in all aspects of the Club.
· Ensure that relevant, up-to-date systems of communication technologies are being implemented for members and for staff with a goal of enhancing operational efficiency, security, and member service.
· Interact with members daily, actively soliciting member opinions and input on the club's facilities and services topromote the club.
Visibility and accessibility to members are paramount.
Respond to member complaints in a timely fashion and report significant issues to the President.
· Be knowledgeable of methods of gaining Member feedback (survey, comment card) techniques to focus the Club on continuous improvement of services.
· Be the club’s industry leader bringing recommendations of industry leading standards to the Board of Governors, the Director of Finance, and Department Heads on a regular, on-going basis.
Participates in local & national industry groups such as CMAA.
*Financial Management and Controls* · Develop the club's annual operating and capital budgets, in coordination with the Finance Chair, the Comptroller, and all Department Heads.
· Operate the club within the boundaries of approved budgets.
Use accounting system executive dashboard to help guide decisions.
· Monitor the monthly financial performance of each department to ensure that controls are in place, variances are accurately explained, and emerging cost, margin, usage, and participation trends identified.
· Hold department heads accountable for meeting their annual budgets.
Report monthly results to the Board.
· Establish and monitor Club compliance with all purchasing policies and procedures.
*Staff Administration* · Continue to support and mentor the existing tenured staff, as well as new staff as they are added to the team.
· Emphasize a "member first" culture that encourages member patronage and maximizes the use of the club's facilities.
· Maintain a working environment that promotes exceptional service delivery and fosters supportive relationships among employees, managers, and the membership.
· Be a team-builder, develop professional staff, and create a succession action plan for critical roles.
· Mentor, train and develop key staff to perform at the highest level possible.
· Ensure that strategic goals and operating objectives-developed in conjunction with the Board-are defined, communicated, understood by staff, implemented, and evaluated on a continuous basis.
· Set standards for recruitment, hiring, training, supervision, and the timely evaluation of the entire club staff, with the active input and administration of direct reports.
· Administer compensation/benefits to direct reports within the constraints of the annual budget.
*Operations* · Staff and maintain appropriate systems to facilitate the day-to-day administration of the organization as an efficiently operating "high-end" Club.
· Ensure that the club operates in accordance with applicable local, state, and federal laws.
*Strategic Planning and Marketing* · Monitor developing industry trends and incorporate best practices into operations.
· Supervise the club’s membership survey process, review results, and suggest improvements.
· Create and recommend new programs, initiatives, and marketing/sales programs to generate new memberships and to retain existing members.
· Develop and administer an evolving business marketing plan in conjunction with the Membership Committee to help retain and grow the membership as needed.
· Be the primary communicator of information at the club and provide both verbal and written skills of exceptional quality.
Requirements · The General Manager will be the consummate professional, well-versed in all facets of club administration.
He or she will have a proven background as a leader and demonstrated accomplishments in effectively managing club operations.
· He/She will also have a track record of effective relationship and partnering skills with the club’s Board of Directors.
· A minimum of five years as a General Manager or Assistant General Manager in a comparable club is preferred.
Candidates will have a working knowledge of all facets of private club operations with strong emphasis on: o Leadership, driving accountability and communication o Financial management o Food and beverage management o Vision and strategic planning o Member service, retention, and growth · A Hospitality or Business Management or related degree preferred.
· The CCM designation preferred.
· All candidates will be subject to a thorough background review and testing.
Competitive Compensation and Benefits • A base salary with potential for a performance bonus.
• Standard club benefits include health and dental insurance.
• Full family golf membership.
• Paid time off.
Job Type: Full-time Pay: From $90,000.
00 per year Benefits: * Dental insurance * Flexible schedule * Health insurance * Paid time off * Paid training Experience level: * 5 years Restaurant type: * Bar * Fast casual restaurant * Fine dining restaurant Shift: * Day shift * Evening shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Work Location: In person