*About us*
Glow Laser & Beauty Center is a medspa located in the LECOM Medical Fitness & Wellness Center in Erie, PA.
Glow Laser & Beauty Center offers state-of-the-art facial aesthetic, bodycontouring, hair loss and reduction, vein and female rejuventation treatments.
Treatments including revolutionary laser spa treatments, Botox, injectables, facial, bodysculpting, fat reduction, weight loss, tattoo removal, and many other popular aesthetic services.
We provide cutting-edge products and services in a friendly, safe, and comfortable setting.
Glow Laser & Beauty Center customizes each patient's treatment to provide a first-class experience with optimal long-lasting results.
We focus on the science behind GLOW, and patients love the results.
We are seeking a motivated and experienced Customer Service Representative to join our growing team.
The ideal candidate will be in charge of identifying potential clients, providing sales support to existing and new customers, and staying informed about industry trends.
A successful candidate for this position will have experience with setting up new client accounts, understanding product features and building rapport with clients.
Responsibilities:
* Make sales and follow up calls
* Manage leads
* Facilitate guest check-ins and check-outs appropriately and efficiently
* Room patients and facilitate providers
* Take consistent before and after pictures
* Actively seek to optimize the patients' and guests' experience
* Schedule appointments in person and by telephone
* Strive to maintain timeliness of patient appointments by effectively communicating with providers' teams when a patient arrives
* Monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize flow
* Maintain patient accounts/records by obtaining, recording, and updating personal and financial information with high degree of accuracy
* Answer and route calls, provide appropriate information about the practice and its providers
* Successful candidate should be very professional, punctual, reliable and accountable for quality of their work; be warm, kind and friendly yet efficient and comfortable working as part of a team in a fast-paced environment
* All other duties assigned
Job Type: Full-time
Pay: $15.
00 - $16.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus opportunities
Ability to commute/relocate:
* Erie, PA 16509: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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